Comments on: 1and1 Conclusion – They Win I Lose

By: 1and1 Class Action

1and1 Class Action — Fri, 09 Oct 2009 18:18:06 +0000

I’d like to file a class action lawsuit against this company. Anyone with me?

1and1 is ruining people’s credit if people let their subscription expire. That’s crazy! I have plenty of hosting accounts on the internet, so I am very familiar with hosting policies. When a subscription expires, and your card is expired, your prepay doesn’t go through. That then cancels the account.

But I guess 1and1 finds that it’s profitable to send people to the NCO collection agency if they don’t prepay for the next term without clicking the ‘cancel’ button, which is not even available on your control panel!

Anyone else think this is an unfair business practice? I think we should contact the Abbey Spanier law firm and file a class action lawsuit!

By: suzanne

suzanne — Mon, 25 May 2009 20:51:18 +0000

@warthpublishinginc,

Thank you for this information…..

I will definately file complaints with all of the various companies that you listed.

Suzanne

By: warthpublishinginc

warthpublishinginc — Fri, 22 May 2009 01:50:22 +0000

@Suzanne,

Here is where to complain to, I did:

1and1 places to complain to

Pennsylvania Better Business Bureau
Mr. Thomas El tel@mybbb.org dc-easternpa.bbb.org info@mybbb.org
1880 JFK Boulevard
Suite 1330
Philadelphia, PA 19103
215-985-9313 Fax 215-563-4907
—————————————————-
Pennsylvania Attorney General
Bureau of Consumer Protection
Brianna M. Tetraul, Agent II
South 12th Street, 3rd Floor
Philadelphia, PA 19107-3603
215-560-2414
——————————————-
Federal Trade Commission
600 Pennsylvania Avenue NW
Washington DC 20580
202-326-2222 877-FTC-HELP http://www.ftc.gov
——————————————-
Federal Bureau of investigation
Internet Crime Division
http://www.fbi.gov
http://www.ic3.gov
———————————————-

By: warthpublishinginc

warthpublishinginc — Fri, 22 May 2009 01:46:26 +0000

@Dave W.,

Do you really think these accidents are really accidents and not planned by the billing department?

By: warthpublishinginc

warthpublishinginc — Sat, 02 May 2009 23:42:33 +0000

I did get their collection company ,NCO,off my neck by having my attorney send them a letter demanding that they stop trying to collect fraudulent charges and that they would be in a law suit if my credit was damaged.

By: Joey

Joey — Sat, 02 May 2009 08:20:47 +0000

I’m also a victim of 1&1. I had some domains with them and my credit card expired. I never received any notice that the card had expired with them. They claim to have sent an email but I never received it. They did not bother to follow up by phone or mail and sent my account directly to NCO for collections. I now have an ugly mark on my credit history as a result. I’ve decided not to pay and am just going to wait until the domains come up for renewal and hope that I get them back. They are not in use so if I lose them, well, I guess that is that. I will *never* again use 1&1 for anything.

By: Dave W.

Dave W. — Mon, 24 Nov 2008 23:03:59 +0000

It’s a shame to see how long these issues with 1and1 Internet domain services have been going on now. My issue started when their system didn’t properly delete a number of my domains after I attempted to delete them well in advance, and they still attempted to bill me for them. Fortunately for me, my credit card information needed updating, so I was able to correct the amounts through their Customer Support department – so I thought. After obtaining clear documentation of which domains would be renewed and which would be canceled, I promptly updated my credit card info so they could bill me, but apparently 1and1′s Billing Department wasn’t aware of my communication with Customer Support, so they sent me an uncorrected invoice with a much larger amount than I actually owed – and in the meantime, charged my credit card for only a small portion of what I actually owed…? Then, I received a letter from a collection agency, and discovered my account and remaining domains had been locked! The amount requested by the collection agency doesn’t sync at all with the other two. 1and1 refuses to send an updated invoice and tells me that the collection agency is unable to provide a detailed breakout. In other words, they can’t even tell me what they’re billing me for…! In addition to having collection agency charges I never should have had to pay in the first place, they can’t provide any information guaranteeing that they won’t erroneously request additional payment and continue to keep my account locked, even if I were to pay the amount requested by the collection agency. I am hoping 1and1 chooses to resolve this issue voluntarily very soon. I’ve been very good about saving all the documentation so far, and it’s blatantly clear that they’ve contradicted themselves. It makes completely no sense to me, unless this is some scam to “steal” some of my remaining domains after they send me a few more emails claiming they can do nothing else to resolve the matter, and claiming that I’ve been nonresponsive despite my numerous emails to 3 different departments trying to get an accurate updated invoice… I have difficulty thinking an organization could be *that* disorganized, and I’m beginning to wonder if something fraudulent is going on here…And unfortunately for them, any employees there who knowingly continue to participate without blowing the whistle will likely be implicated.

By: Warth Publishing Inc

Warth Publishing Inc — Wed, 24 Sep 2008 21:14:57 +0000

Also Investigative journalist, Kelli Jack, has a suit pending against them. Kelli states: “1and1 should be shut down.”

And finally, the Pennsylvania Better Business Bureau has them listed as “Unsatisfactory” Read comments on the BBB why. Read some customer comments on Red Flag.

By: Soh

Soh — Wed, 24 Sep 2008 18:40:05 +0000

I completely agree… 1and1 is HORRIBLE. My downtime for all my sites are ridiculous. My sites go down every other week (my sites are down as we speak lol), and their customer service and lack of email responses are very frustrating. 2 thumbs down for 1and1, I would not recommend them to anyone.

By: Warth Publishing Inc

Warth Publishing Inc — Fri, 19 Sep 2008 23:20:53 +0000

It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from NCO, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency?
Be very careful before you choose a hosting company. I wish to God I had checked out 1and1′s reputation before I signed.
If you refuse to pay for domains you did not want, they lock your account but keep sending you renewal messages. How can a person decline a renewal without access to their account?
Now because I won’t pay for domains I don’t want renewed, they have sicced a collection company, NCO, on me.
? Three of my pages are missing, 13, 15, and 18. How can I make correction to my domains that you do not even have listed?