Serial Box Crime

I was reviewing my website stats and saw a few hits from the dslforum this evening so I checked it out and was surprised to see that someone had referenced my post about the crooked 1and1 so I figured I should post a follow-up to my previous posts here and here.

I did get my domains transferred away from them but not without a fight. So after waiting over 10 days to get my domains back I review the ICANN policies send off my complaints to them and then send another email to the wonder staff at 1and1.

Ive emailed them demanding my authorization codes and to have my domains unlocked and domain privacy turned off so i can transfer away, and I promptly receive an email from John Keefer at 1and1 advising me the domains have been unlocked and here are your auth info codes. Oh but Mr John what about domain privacy? How can I transfer my domains if privacy is turned on. Im told I still have to give them a credit card in order to turn domain privacy off even though I am transferring my domains to another registrar that day and I do not owe 1and1 any money. They are holding the domains hostage for future payment 365 days away.

You can forward this to your useless management department.

I have filed 3 complaints with the BBB, FTC and ICANN regarding the hijacking of my domain names by 1and1 .

I wish to transfer my domains to another registrar. I have paid 1and1 everything I owe for my domains plus an additional fee to your collection agency. You have unlocked my domains and provided me with AUTH INFO CODES but refuse to turn off domain privacy unless I give you another credit card. I cant transfer the domains if privacy is still on. You are preventing my from running my business and moving my domains

As a registrar you are not allowed to deny me transfer of my domains. I suggest that if you are not in a position to turn off privacy you forward this email and information to someone who can. Taken from ICANN, http://icann.com/transfers/policy-12jul04.htm

Upon denying a transfer request for any of the following reasons, the Registrar of Record must provide the Registered Name Holder and the potential Gaining Registrar with the reason for denial. The Registrar of Record may deny a transfer request only in the following specific instances:

1. Evidence of fraud
2. UDRP action
3. Court order by a court of competent jurisdiction
4. Reasonable dispute over the identity of the Registered Name Holder or Administrative Contact
5. No payment for previous registration period (including credit card charge-backs) if the domain name is past its expiration date or for previous or current registration periods if the domain name has not yet expired. In all such cases, however, the domain name must be put into “Registrar Hold” status by the Registrar of Record prior to the denial of transfer.
6. Express written objection to the transfer from the Transfer Contact. (e.g. - email, fax, paper document or other processes by which the Transfer Contact has expressly and voluntarily objected through opt-in means)
7. A domain name was already in “lock status” provided that the Registrar provides a readily accessible and reasonable means for the Registered Name Holder to remove the lock status.
8. A domain name is in the first 60 days of an initial registration period.
9. A domain name is within 60 days (or a lesser period to be determined) after being transferred (apart from being transferred back to the original Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs).

Instances when the requested change of Registrar may not be denied include, but are not limited to:

• Nonpayment for a pending or future registration period
• No response from the Registered Name Holder or Administrative Contact.
• Domain name in Registrar Lock Status, unless the Registered Name Holder is provided with the reasonable opportunity and ability to unlock the domain name prior to the Transfer Request.
• Domain name registration period time constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer.
• General payment defaults between Registrar and business partners / affiliates in cases where the Registered Name Holder for the domain in question has paid for the registration.

You cannot deny the transfer of my domains to another registrar. My domains are paid up to date. I owe 1and1 $0 . I expect an answer by the end of business day today.

I don’t hear anything from them for two days so I finally cave in and log on to the control panel add my credit card and voila, 20 mins later my account is unlocked. Then and only then do I receive a response to my email….

Thank you for contacting us.

I am not sure why you are having problems but your account is not locked
and you have full access to your domains. You can make the changes
yourself inside your control panel, although all domains are unlocked,
public, and ready for transfer.

If you have any further questions please do not hesitate to contact us.

–
Sincerely,
Shireen
Transfers Department
1&1 Internet

What a fucking joke! I warn you all to stay away from 1and1 and I pray I don’t end up with charges on the card next year even though I have no services with them.

Down with 1and1

Another 1and1 Victim

He got his shit settled - Congratulations! you are one of the few

Unfortunate Hosting Incident